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insure and go policy

If you do not want to auto-renew your policy… In the unlikely event that the UK closes its borders while you’re abroad, you should contact your service providers in the first instance as they may be able to assist you. you have had ’continuous cover’). They will be able to give you guidance based upon your individual circumstances. We would consider a claim for cancellation unless at the time of booking there was something to suggest that a claim might be necessary. Please also email this address if you are unable to log into your policy or download a form. You have cover for Coronavirus under the terms and conditions of your policy, unless at the time of booking your trip there is something to suggest that it is unlikely to go ahead. As long as there was no break in cover between your old policy and the new one (i.e. From 23:59 on 12 March 2020, InsureandGo policies will contain a specific exclusion for claims relating to Coronavirus disease (COVID—19); severe acute respiratory syndrome coronavirus (SARS-COV-2) or … The FCDO website is available here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. If you choose to travel against the FCDO’s advice, you will not be covered for any subsequent claim. You have cover for Coronavirus under the terms and conditions of your policy, unless at the time of booking your trip there was something to suggest that it was unlikely to go ahead. in the event that you contract the virus, or experience further delays/cancellations during your trip home). You can compare each travel insurance option by … Download a copy of the full policy wording (including a brief keyfacts summary) for your travel insurance policy using the links below: Budget – Purchased from 23.59 11th March 2020, Silver and Gold – Purchased from 23.59 11th March 2020, Black – Purchased from 23.59 11th March 2020, Backpackers Bronze, Backpackers Silver, Backpackers Gold, Backpackers Black – Purchased from 23.59 11th March 2020, Budget – Purchased before 23.59 11th March 2020, Silver and Gold – Purchased before 23.59 11th March 2020, Black – Purchased before 23.59 11th March 2020, Backpackers Bronze, Backpackers Silver, Backpackers Gold, Backpackers Black – Purchased before 23.59 11th March 2020. If you end up stuck overseas and unable to return to the UK, your existing policy will automatically extend in line with the terms and conditions for up to 30 days to cover you until you’re reasonably able to return home. What do Insure and Go Travel Insurance reviews by customer say? Please also email this address if you are unable to log into your policy or download a form. If your policy includes the Coronavirus general exclusion (exclusion 36 in your policy wording booklet): If your policy does not include the Coronavirus general exclusion, orIf your annual policy has renewed onto one with the Coronavirus general exclusion but you booked your trip prior to that renewal: The Claims Department will consider any balances which are non-recoverable, unless at the time of booking there was something to suggest that a claim might be necessary. Please note that if an airline or package tour operator cancels your flights/holiday, they are required to provide you with a refund. No. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance … If they confirm they are unable to offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. They will be able to give you guidance based upon your individual circumstances. The Gold package has been designed to bring travellers the most comprehensive policy ^ available at InsureandGo. If you decide to travel against the FCDO’s advice, you will not be covered for, Our statement about gender pay gap equality, https://www.gov.uk/guidance/travel-advice-novel-coronavirus. These factors include (but are not limited to) the need to … All rights reserved, Our statement about gender pay gap equality. If you are contractually obliged to pay the remaining sum of your trip, then we will take the date that you initially booked the trip as your ‘booking’ date. You should contact your service providers in the first instance as they may be able to assist with your travel plans. We use cookies to improve your experience of our website. The phone number is open 24 hours a day. Additionally, the FCDO currently advise against all cruise travel. If you have to self-isolate while abroad, please contact our Medical Assistance team on +44 (0)207 748 0060. You can check the current status here: advising against travel to your intended destination, we will consider a claim for cancellation if you want to cancel your trip. You can check the current status here: advising against travel to your intended destination, we will consider a claim for cancellation if you want to cancel your trip. Factors we will take into account include the FCDO advice, UK government restrictions, and restrictions at your destination at the time of booking. I am now Seven Months from the date I made a valid Claim for … You can check the current status here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Then covid happened and cruise was cancelled and insure and go offered me a full credit up until 30th September 2020. If they confirm they are unable to assist, and don’t offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. If you decide to travel against the FCDO’s advice, you will not be covered for any subsequent claim. This continues to stand, however as of 4th July a number of countries are exempt from this advice. You should approach your tour operators or service providers in the first instance, as they may be able to arrange a refund or rebooking. Please note that if you decide to travel against the FCDO’s advice, you will not be covered for any subsequent claim. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance … In the first instance, you need to try to get a refund from your tour operator or travel agent. Factors we will take into account include the FCDO advice, UK government restrictions, and restrictions at your destination at the time of booking. if the FCDO advise that trips to France are safe, this would not include cruises around France). If the border closure means that you have to cut your holiday short, you may be able to claim depending on when you bought your policy: We would consider a claim for cutting short your trip unless at the time of booking there was something to suggest that a claim might be necessary. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. You can check the current FCDO advice here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. In the first instance, you need to try to get a refund from your tour operator or travel agent. Insure and Go Services. Yes – if someone in your party is medically diagnosed with Coronavirus or personally instructed to isolate by an NHS service or medical professional we would consider a claim for cancelling or cutting short your holiday. If you are unable to arrange and/or pay for an alternative flight, please contact our Medical Assistance team on +44 (0)207 748 0060. A travel insurance policy will only cover you for non-refundable expenses. Claims can also be made by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. Travel Insurance policy wordings. Coronavirus statement and FAQs – Click here to find out what cover is available on our policies and how this might affect you. This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Although you were told when you purchased your policy that Coronavirus claims would not be covered, we will now consider claims for: Please be aware there is no cover for any other Coronavirus related claims, and all other terms and conditions of the policy apply. The upgrade would constitute the purchase of a new policy, therefore you would have updated terms and conditions. Registered in the UK number: 05350177. Additionally, the FCDO currently advise against all cruise travel. If the FCDO are advising against travel to your intended destination, we will consider a claim for cancellation if you want to cancel your trip. Please note that this supersedes any country-specific advice (e.g. Please also email this address if you are unable to log into your policy or download a form. If they confirm they are unable to offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. The answers provided assume that where a policy has been renewed, there has been no break in cover (i.e. Policy wording. For trips booked after your renewal date: Although you were told when your policy renewed that Coronavirus claims would not be covered, we will now consider claims for: In all cases, it’s important to keep up to date with the Foreign, Commonwealth & Development Office (FCDO) travel advice: You should check this advice, and the list of exempt countries, regularly, as it is likely to change. On 30th March, the Foreign, Commonwealth & Development Office (FCDO) advised British nationals against ‘all but essential international travel’ indefinitely. Please also email this address if you are unable to log into your policy or download a form. Lodging a travel insurance claim with us is easy, and you can even do it from your lounge room, if you like.. You'll need to have a few supporting documents handy, starting with your policy … Currently, the Foreign, Commonwealth & Development Office (FCDO) advise against all cruise travel. The excuses/ "policies" they kept coming back with was RIDICULOUS. If the FCDO are advising against travel to your intended destination, we will consider a claim for cancellation if you want to cancel your trip. However, you may also contact our Medical Assistance team on +44 (0)207 748 0060 should you need to. If an airline or package tour operator cancels your flights/holiday, they are required to provide you with a refund. As you would expect cover is lower than the four policies you can purchase direct on the Insure and Go … To download. MAPFRE ASISTENCIA Compania Internacional De Seguros Y Reaseguros, S.A., trading as MAPFRE ASSISTANCE Agency Ireland and Insure and Go … If you decide to travel against the FCDO’s advice, you will not be covered for any subsequent claim. In circumstances where you are provided with coupons or vouchers (by hotels/airlines/tour operators etc) for the purposes of re-booking trips at a later date, be aware that this constitutes a monetary refund. You can see the latest advice here: . We would consider a claim in these circumstances unless at the time of booking there was something to suggest that a claim might be necessary. They will be able to give you guidance based upon your individual circumstances. ITIJ Industry Award for Best Travel Insurance Company in the World 2011 awarded to MAPFRE ASISTENCIA. A travel insurance policy is an essential tool designed to help protect you from financial losses that can be incurred from a wide range of factors. You should contact your flight provider in the first instance, as they may be able to assist you. The policies are described as Insure and Go Light, and named Go Classic, Go Superior and Go Elite (Moneysupermarket) Economy, Economy plus and Premium (Comparethemarket). You can check the current FCDO advice here: You have cover for Coronavirus under the terms and conditions of your previous policy, but it’s important to check the FCDO advice before you travel. Please also email this address if you are unable to log into your policy or download a form. We will consider claims for: Please be aware that we are experiencing higher than usual call volumes, but are making every effort to answer calls as quickly as possible. If they confirm they are unable to offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. Please note that cover is not in place for the time that you are back in the UK, but resumes when you return to your destination. Please be aware there is no cover for any other Coronavirus related claims, and all other terms and conditions of the policy apply. Factors we will take into account include the FCDO advice, UK government restrictions, and restrictions at your destination at the time of booking. I phoned today and was told that they cannot offer me a travel policy … Yes, we will allow you to use one home visit to stay back in the UK until such time as the FCDO advise it is safe to travel back to your destination country. Insure and Go Services - The Very Worst. If you bought your travel insurance directly from InsureandGo (not through a comparison site), you can make a claim online by logging into your policy. If you purchased your policy before 31st January 2020 (4:00pm AEDT) and cannot travel to China while DFAT’s Smart Traveller website has a Level 4 (Do Not Travel) warning, we advise you to first contact … InsureandGo are travel insurance specialists – we’ve been looking after people’s holidays for over 20 years. You should contact your service providers in the first instance as they may be able to arrange a refund or rebooking. Currently, the Foreign, Commonwealth & Development Office (FCDO) advise against all cruise travel. The phone number is open 24 hours a day. *Subject to the policy you choose. If they confirm they are unable to offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site)or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. Please note that this supersedes any country-specific advice (e.g. You should approach all service providers in the first instance, as they may be able to arrange a refund. Given the current circumstances, such claims will now be considered up to 48 hours prior to your planned departure date. If you have not had continuous cover, your renewal will be classed as a new purchase (see ‘I want to buy a new policy now’). Please note that this supersedes any country-specific advice (e.g. InsureandGo's travel insurance gives you peace of mind on your trip abroad, and prices start from as low as €4.79. The phone number is open 24 hours a day. In 2018, InsureandGo reported providing 3.1 million travel insurance policies … Although your policy wording excludes all Coronavirus claims, we will now consider claims for: You have cover for Coronavirus under the terms and conditions of your previous policy, but it’s important to check the FCDO advice before you travel. This will affect the level of Coronavirus cover on any trips booked prior to the renewal of your policy. Please also email this address if you are unable to log into your policy or download a form. We use cookies to improve your experience of our website. We might consider a claim for curtailment, depending on the individual circumstances and providing that at the time of booking the trip there was nothing to suggest that a claim would be necessary. Coupons or vouchers for future travel would constitute a monetary refund. You should approach your tour operators or service providers in the first instance, as they may be able to assist you or offer a refund. This means that you would only be covered for: It is vitally important that you take care to declare all relevant medical conditions to us at the point of sale, to ensure that you have a policy which meets your particular demands and needs. The benefits payable under your travel insurance policy will only top up the amount payable under your Private Health Insurance policy up to the medical expenses limit in your travel insurance policy. 2020 Insure & Go Insurance Services Limited. All rights reserved. You have cover for Coronavirus under the terms and conditions of your policy, unless at the time of booking your trip there is something to suggest that it is unlikely to go ahead. I STRONGLY advise that you dont bother wasting your time dealing with insure&go and … I took a policy out in November 2019 and in feb enquired about needing to take out a replacement cruise later. Factors we will take into account include the FCDO advice, UK government restrictions, and restrictions at your destination at the time of booking. Cancelling or cutting short your trip if you, a member of your family or travelling party, are medically diagnosed with Coronavirus or personally instructed to isolate by an NHS service or medical professional. However, if this means that we have to move the dates of your policy to accommodate your new travel dates, then we will assess such requests on a case by case basis, taking into account your individual circumstances. Please note that coupons or vouchers for future travel … Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. By using our site you agree to the use of them. If they confirm they are unable to help and don’t offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Our Gold and Black travel insurance has been rated 5 Star by the independent experts at Defaqto, meaning that these policies … If not, then we will take the date that you completed payment. The policy will only cover you for non-refundable expenses. We would consider a claim for cancellation unless at the time of booking the FCDO were already advising against cruise travel, or there was something else to suggest that a claim might be necessary. Find which type of Travel insurance you obtained below and use the download links to view the Policy Wording document.. For trips booked before your renewal date: Your previous policy provided cover for Coronavirus related claims, unless at the time of booking your trip there was something to suggest that it was unlikely to go ahead. If they confirm they are unable to offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. You have cover for Coronavirus under the terms and conditions of your policy, unless at the time of booking your trip there is something to suggest that it is unlikely to go ahead. Contact our Medical Assistance team on +44 (0)207 748 0060. As long as the FCDO were not advising against travel to your destination when you set off, you will be covered for medical expenses if you need treatment for Coronavirus while abroad, including up to £2,000 to cover additional accommodation costs if this treatment means you need to extend your trip. France ) you agree to the use of them and all other terms and of... For non-refundable expenses also email this address if you are unable to leave and contract. Is no cover for any subsequent claim Wording document tour operator or travel agent and conditions was something to that. Home ) buy a new policy it will include some cover for subsequent! Supersedes any country-specific advice ( e.g hours prior to your planned departure date or package tour or! Made by downloading a claim might be necessary your trip home ) consider a claim might necessary! Not covered for any subsequent claim and conditions hours a day team on +44 ( 0 ) 207 748.!, please contact our Medical Assistance team in the first instance as they may be able to assist your... ( along with electronic copies of any supporting documentation ) to enquiries travelclaimsservices.com... Policy it will include some cover for any subsequent claim number of countries are exempt from advice! Suggest that a claim might be necessary of departure start date countries are exempt from this advice guarantee! ) to enquiries @ travelclaimsservices.com they are required to provide you with a refund from your tour operator travel! Put into lockdown while abroad, please contact our Medical Assistance team on +44 ( 0 207... Was in place at the time you bought your policy or download a form if not then! 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