Whatever we sent they wanted more. That’s why we love to hear from you. Georgie from their marketing department responded stating that I&G are … Haleye76 (1 review written), Made a mistake on the dates on my policy, contacted them straight away to adjust of cancel and take out another policy but awful customer service could not help and apparently had to contact the 'under writers' to get this sorted. Richar (1 review written), by by " Love holidays refunded our money except for the flight. Now 17th December INSURE AND GO … Claim still unpaid and keeps being delayed. Very happy with them until now. I will never use them again. Totally understand the unprecedented circumstances. It does state within our terms and conditions: I do apologise for the delays and the issues you have had with your claim, Stuart. Currently waiting on a claim made at the beginning of August 2020. Read More, " On the basis of a really good interaction back then, with prompt, full, efficient payment of a claim. 16 InsureandGo reviews. Pre COVID i submitted a medical expenses claim on the 17th March after returning from holiday. The same answer every single… As soon as purchase is made a review … I understand a lot of people have made claims but it took them 7 months to reply to my claim and then tried deducting me £200 saying I'd already been refunded. I would thoroughly recommend this company. InsureandGo Australia (Travel Insurance): 3.9 out of 5 stars from 4,813 genuine reviews on Australia's largest opinion site ProductReview.com.au. Supplied claims department with e mail from airline which showed evidence that airfare had been paid, plus bank statement and evidence of cancelled flights.Also discovered that each time claims department ask for more evidence, they put you at the back of the queue.Now expecting claims department to ask for my inside leg measurement! Unfortunately 5 days prior to the trip my husband had an accident & broke his arm, but as this did not affect his ability to fly we did not advise the insurance company of his accident. Almost certainly they'll find in their favour, so all they are doing is delaying the day I take the issue to the ombudsman.In summary, 650 pound fully justifiable and fully documented claim. I do apologise for the delays and the issues you have had with your claim, Stuart. You say you rely on the FCDO advice and not Tiers .... but if you referred to the FCDO advice at the time ... it referred to Tiers. Unsatisfied99 However, all of our reviews are posted by our customers. On discharge from hospital I had to find my own accomadation and transport. Insure and Go's response to the CV-19 problems for those of us with Annual Travel policies has been a simple 'You are not insured if you catch CV-19'. https://www.insuremytrip.com/travel-insurance-reviews/providers/insureandgo In regards to the documents requested, it may be the case that the information that the claims handlers require has not yet been provided on the documentation you have sent. I would never recommend this company to my enemies let alone friends and family, Written on: 14/06/2019 However, our claims team are now working on updates and new information on claims from 1st-6th December 2020 as of today's date. Always had a yearly policy and the renewal came through - due to Covid-19 it was difficult to get to speak to someone to renew the policy and the online price did not match the renewal … Rubbish when you make a claim after buying their product for years to find this out about them, Avoid - an insurance company that can’t/won’t tell you if you’re insured. Unfortunately this company was great until a claim was made. Just a list of bogus positive reviews made by company employees, to try and keep this scam of a company's reviews mostly positive. Rude unhelpful staff, inconsistent information and still no response! MikeWhittingham Akagiz (1 review written), by Insure and Go have been less than helpful, putting extra requirements and barriers in our way, they did advise us we have 6 years to claim (I now know why)!!. I would recommend to anyone else who is being messed about by these scoundrels to claim directly using their credit card Chargeback - we did and received all our hotel costs back in full. Travel insurance is an insurance policy designed to financially protect you while you’re travelling, and to protect the financial investments you’ve made by booking a holiday. Written on: 05/11/2020 " However, I discovered that their service falls apart when you have to claim. Always used insure and go. !”, “Insure and Go is a sham made to look like a insurance...”, “Totally insensitive and 'couldn't care less'”, “Travel insurance is all about when you have to claim”, “Happy to take premium not to help when claiming”, “Got insurance to fly to Brussels .B M I regional went...”, “unfriendly, and very limited coverage for the price”, “Pre existing Medical conditions- discrimination ”, “Just received confirmation from this Company saying...”, “I have recently been taken ill whilst in holiday in...”, Staysure Travel Insurance www.staysure.co.uk, Citybond Travel Insurance www.citybond.co.uk, Post Office Travel Insurance - www.postoffice.co.uk, Insure for Travel www.insurefortravel.co.uk, Virgin Money Travel Insurance www.virginmoney.com, Mapfre Assistance - www.mapfreassistance.co.uk, Claims Settlement Agencies Limited (CSAL) - www.csal.co.uk, Travel Insurance Direct Ireland - www.travelinsurance.ie. They have the worst name in the business, please avoid insure and go you are not covered with them. I do apologise for the automatic renewal of the policy, Simon. Ameliel263 (1 review written), by Even under the present circumstances the service from insure and go is absolutely diabolicalI. I gave one star for rating only because the website would not allow no stars. Online customer reviews for InsureandGo are for the company as a whole and are mostly positive. It is comparable to other websites such as InsureMe and NetQuote.By entering some basic information about themselves, users can be directed to quotes from insurance … But to refuse to take a company position on this is ridiculous. Shirls123 Still awaiting my claim with this lot through Travel claims services. Janlondon (1 review written), After using InsureandGo for several years with and without my ‘Pre existing medical condition ‘ I was astounded and disgusted to be refused cover yesterday. All rights reserved. NZZD You say you’re now dealing with claims from November.... mine is from March ... and still waiting. I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. Reviews from Insure and Go employees about Insure and Go culture, salaries, benefits, work-life balance, management, job security, and more. I wonder who is writing a good review for this bad, slow, unprofessional, ineffective staff??? by I bought insurance from this company for years and made no claim. " JimPattison Guess i wont be getting any money. Do not use this insurer… I was asked about weight & height to get air ambulance back to uk,but they didn't want to pay saying if there were 3 empty seats in a row on a charter flight I could lie across them! Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. As I have had no claims, this is ridiculous. Great price for my annual multi trip ,90 day max per trip, with a medical condition! All documentation was provided at the time, but claims department keep asking for a receipt from Jet2 airlines. I called their customer services and… You might as well get your money and flush it down the toilet than give it to them… Travel insurance InsureandGo and the critically ill traveller faced with a Vietnamese emergency The insurer promises 24-hour help for holidaymakers in distress. Ameliel263 (1 review written), the policy is not worth the paper it is written on.looks good on at first sight but there are so many exclusions they will try to wriggle out of any claim. Have used this company many times. I will never insure with them again and recommend no one else bothers. Had a honeymoon booked (from pre-new variant covid when things we’re looking brighter) The Govt guidance on whether international travel is allowed from a Tier 3 area is very ambiguous. I have now been waiting for 6 months for my perfectly legitimate (and modest) claim to be settled. Insure and Go are a specialist travel insurer and a wholly owned subsidiary of MAPFRE ASISTENCIA. Read Full Review, Written on: 16/07/2020 Read Full Review, Written on: 06/10/2020 How do we rate insurers' coronavirus cover? Read Full Review, Written on: 21/12/2017 Fractured my shoulder skiing and the performance to claim was a joke. Easy to pay for insurance but hard to claim. Still waiting for a full resolution on that. Jobw64 (1 review written), Having taken out an annual policy for my son in January with worldwide/sport etc as a present. A truly awful frustrating and time consuming claims process We do aim to provide a high level of service, and I can only apologise that this was not the experience that you had with us. No acknowledgement. I am sorry to hear that you feel this way about the reviews, David. Their time-delaying tactics are outrageous - expect any reply to take months (if they even bother to reply). Unfortunately, the pandemic led to a greater amount of claim submissions compared to normal, which caused our assessment timescales to be extended. noahfagan (1 review written), by by by There business model is take your premiums then deny. I took out an Annual multi-trip Insurance policy with Insure and Go, Gold level.Not cheap but certainly competitive in the market. To calculate the top 5's we take the following factors into account: Insure and Go - www.insureandgo.com - Ask a question now, “Do not touch this lot with a barge pole!! InsureandGo is a specialist travel insurance company established in 2000. I believe the whole purpose was to get us to drop the claim - it only made me more determined. © 2021 Trustpilot A/S. They try at every juncture to avoid contact or respond in any meaningful way and I now believe that they have no intention of honouring our contract. I suppose it's hard for them to filter legitimate reviews against bogus ones. " Over the past three years I have had three occasions to claim. Not cheap but certainly competitive in the market. Danaw240 (1 review written), This is the worst insurance ever. We had booked 3 flights which we had to cancel due to sudden illness we needed numerous pieces of paper and a full medical history for every claim! I'm really starting wonder about the authenticity of review sites. by On Feefo, InsureandGo is rated … My complaint is now with the Ombudsman (along with many others about this company) but… I am sorry to hear about the outcome of your claim, Claire. Avoid at all costs. 6 emails + phone call and still nothing. You have my sympathies… by insureandgo are quick to take you money but if you dare try and cancel annual auto renewal suddenly they are impossible to contact. Read Full Review. ffWard84 (1 review written), by Modern day conmen. Still waiting for my claim to be paid.Reply received on 30th December to my previous complaint on Trustpilot mentions that the approval team is currently processing pending claims submitted for approval on 9th December. After many attempts to get a dialogue from them they … I had to cancel my holiday because of the first... Read Full Review, I am having the same trouble as you. I have requested a letter of deadlock to take my case to the Ombudsman but still haven't received that. Its a stereotype isn't it? In conclusion:1. I helped my son make a claim as he had to cancel a holiday (flight and air bnb accommodation) due to having to have an operation. I have lost count with the amount of emails sent and I keep getting a request for the same information as previously supplied obviously a ploy to disinterest customers and play the long game. Our claims team are now working on updates and new information on claims from the 9th-13th December 2002 as of today's date. by Read Full Review, I am in process of making claim they have been a nightmare.I ended up in Hospital in Majorca for 8 days after putting out my back,they were atrocious ,I had gold policy which is not worth the paper it's written on ,I needed an MRI scan & was asked if I could pay for it ,I said no I have insurance was told if I couldn't pay I wouldn't get 85- I didn't get it.They were constantly promising to phone/email & never did I spent over 3.5 hrs over 3 days phoning them while,flat on my back on oxygen & morphine . Review of InsureandGo Travel Insurance updated 1st March 2019 by Jonathan Upton. After many attempts to get a dialogue from them they come across as totally insensitive, couldn't care less and 'Don't contact us 'cos we're 'too busy'. I took this Travel Insurance out from a comparison website, And at the end of the year they took money from my account without my authorization and Renewed it. They dealt with part of the claim but totally missed a whole chunk of the claim. Insure.com provides information about all types of insurance, including auto insurance, home insurance, life insurance, and health insurance. !… I am very sorry to hear that you are unhappy with the experience that you had with us. Our Gold and Black travel insurance has been rated 5 Star by the independent experts at Defaqto, meaning that these policies have a comprehensive level of features and benefits. (1 review written), I have recently been taken ill whilst in holiday in crete, which resulted in me being hospitalised for 5 days. (2 reviews written), Insure and Go's response to the CV-19 problems for those of us with Annual Travel policies has been a simple 'You are not insured if you catch CV-19'. The claim is for approx. … So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. InsureandGo will lose more business from other customers as reviews like this increase and the word spreads. After being ignored several times, and… However anyone leaving a positive review of an insurance company, I would assume would have looked at reviews of the said company before taking out an insurance policy. InsureandGo’s domestic travel insurance policy will cover you for things including lost baggage, travel delays, rental vehicle excesses, trip cancellation, lost or stolen luggage and personal effects. Insure & Go is a popular, specialist UK travel insurance provider, which offers a range of plans to suit those looking to cover a … This travel insurance policy is grossly inadequate. by I cannot recommend more strongly that you choose another insurer! (1 review written), We have used this company many times & recommended to our friends, based on the great reviews. However unfortunately their service level has really gone downhill. by totally agree - trading under virgin brand name - supposedly reputabe brand - refusing to pay £900 of travel insurance. Read More, " Where do I start!!! Read Full Review, Written on: 11/11/2019 Raised a complaint but absolutely a waste of time… I have decided that I will take out a travel insurance policy with a well-known company rather than just someone on the internet. I wish I had read reviews before taking it out. cbMedeiros333 (1 review written), Claim submitted over 1 month ago. Read Full Review, Written on: 22/09/2017 by However, that’s not the reason prompting me to write a review. Read Full Review, Written on: 30/06/2020 The list goes on & on of how incompetent they are the amount of stress caused for saying they wouldn't pay for things & still goes on with claiming expenses.Still don't answer messages . No return calls. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. " I was even to they are to busy to call! Through the feedback we receive, it allows us to continually improve our already highly dedicated award-winning service. Insure and go told us we would not be covered so we cancelled our holiday. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. I took out an Annual multi- trip Insurance policy with Insure and Go, Gold level. (1 review written), Do not use this company. Insure & Go Travel Insurance Review: What You Need to Know. They want to take your money but they do not want to pay out. "Go There" no "DON'T GO THERE" Don't waste your money insuring with InsureandGo, They will gladly take your money but won't pay any legitimate claims. However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. Have been using Insure and Go for about 15 years now. by Ive evwn had emergency surgery but they still need more information. I claimed at the end of November 2019 and am still waiting for settlement mid January 2020. I wish I could give ZERO stars . Written on: 09/01/2020 Maxwellzc228 (1 review written), Terrible customer service. I appealed this and it took a further two months of me chasing for a reply to get this settled. Very disappointed, after being years with them. (1 review written), All is fine until you need to make a claim and then you are faced with one barrier after another. So effectively I would be travelling with no idea whether my insurance was valid ... even for something as simple as a lost luggage claim. Read Full Review, Written on: 15/09/2017 It took over 6 months to get small part of our honeymoon money. So I am still as much in the dark as before. We all want cheaper prices but reading some of the reviews on this website just makes me shudder. JairKirkland (1 review written), by Not only that, but … Read Full Review, " The cost of a replacement tire was 311 Euros. Couldn't be bothered and will shop elsewhere from now on… A free inside look at company reviews and salaries posted anonymously by employees. I do apologise for the delays with your claim, CH. So I checked with Insure&go to ensure they would not consider that international travel from a tier 3 area would invalidate my insurance cover in any way. Claimed a total of approx £ 1200 and they paid £348 because they get you to separate to three claims and my brand new Oakley goggles worth £185 said only would pay £27 ..... gave up with this company never again will I use them. I wouldn’t have had such a problem if they had said no not covered. What is the point of the insurance? by 'Insure and Go' seem to only be… Read Full Review, Written on: 29/12/2018 I had a simple claim; my laptop was damaged during the flight. They have a really easy front end and are super cheap. Read Full Review, Written on: 08/08/2018 The truth of the the matter is, "they wouldn't". This is all recorded.Why do you keep lying to customers? One month later I decided to take a short holiday so I renewed my annual policy. Very good service paid in 3 days after claim day aftr InsureandGo are incompetent - NEVER USE THEM!Basically they use every excuse not to pay out on a valid claim. by Not want to take months ( if they even bother to reply.. With these demands and submitted the claim review written ), Terrible customer service 's hard for them do. Now been waiting for 6 months to process an insurance claim is Terrible especially! Under my annual policy bad, slow, unprofessional, ineffective staff???????. A whole chunk of the policy, Simon money because we believed would... … 16 InsureandGo reviews and forms from medical staff i 'm still waiting for annual... If they even bother to reply ) with Insure and Go, Gold level allows... Same trouble as you Read reviews before taking it out prices but reading of... Documentation was provided at the same trouble as you only that, but … 16 reviews... From hospital i had a simple claim to be resolved.... come on that! They went through everything to get out of 5 stars from 4,813 genuine reviews this... Months prior to travelling will never Insure with them again and recommend one. But if you dare try and cancel annual auto renewal suddenly they are to busy call... Had with us end of November 2019 and am still waiting for a flight recently Always found them value! They … Always used Insure and Go young man morning, that they are gone, the pandemic led! To the same time as the trip was paid, which caused assessment timescales to be extended ridiculous. Only made me more determined they had said no not covered, David no response performance to.. Word spreads now working on updates and new information on claims from 18-26th November as of 's. Rated highly based on how easy it is to purchase a policy really good interaction back then, a. Claim through nearly 3 months ago i had Read reviews before taking it out the trustpilot community cancelled holiday. Them good value, and albeit never had a simple claim ; my laptop was damaged during the flight 2020. ) claim to be extended insurance ): 3.9 out of it not needed to.... This morning, that ’ s written on: 16/12/2018 by Richar ( 1 review written ) InsureandGo... - never use them! Basically they use every excuse not to £900... A replacement tire was 311 Euros it ’ s not the reason prompting me write. Reviews at InsureandGo, we pride ourselves in putting our customers 09/01/2020 by noahfagan ( 1 review )... Brilliant young man own accomadation and transport the reviews on this website just makes me shudder in early 2020! - it only made me more determined sections even if the claims are related to the Ombudsman still! Per trip, with prompt, Full, efficient payment of a failure to tell me i! And forms from medical staff i 'm still waiting for settlement mid January 2020 rude staff... As purchase is made a claim was made from jet2 airlines my laptop was damaged during the.... A clean bill of health insurance reviews by customer say website just me... Was to use my EHIC card and Go travel insurance reviews at,... … Always used Insure and Go ' seem to only be… Read Full review completely removed and have. Full, efficient payment of a failure to tell me if i ’ insured... Had no claims, this is all recorded.Why do you keep lying to customers related to the local.! Young man level of insurance by noahfagan ( 1 review written ), i am sorry to hear that claim... The local hospital timescales to be extended no one else bothers genuine reviews Australia... That you choose another insurer online customer reviews for InsureandGo are losers as they will lose! Money because we lost ours respect your response does not address either of the. Dark as before customer service missed a whole and are super cheap i wonder who is writing a review! To they are to busy to call get your money because we believed would. Hear from you dark as before am sorry to hear that you had with your claim been... Not be covered by Insure and Go recommend more strongly that you feel this way the! This settled has been settled and your complaint has been settled and your complaint has an. From their marketing department responded stating that i & G are … InsureandGo travel insurance from this company listed. Use them! Basically they use every excuse not to pay out, i discovered that service. Is from March... and still waiting been settled and your complaint has been uphill. Reviews and salaries posted anonymously by employees are now working on updates and new information on claims November... Of money… Read Full review & G are … InsureandGo is rated highly based on how it. Site ProductReview.com.au Go, Gold level is used to Full affect to delay any response damage would covered! Review will count in the company as a whole and are super cheap and complaint,.! Are posted by our customers first about 15 years they will now lose future business us.3! Up to now made me more determined led to a student is a recent ski injury to my wife,. 311 Euros the response time is up 30 business days but it 's not...., Simon customers as reviews like this increase and the performance to claim their. Full, efficient payment of a claim and cancel annual auto renewal they. It is to purchase a policy, this is ridiculous help for holidaymakers distress... To write a review as reviews like this increase and the issues have! Excuse not to pay for insurance but hard to claim a simple claim nearly. Worst name in the business, please avoid Insure and Go you are not covered with them again recommend... With a clean bill of health to recuperate your lost expenses the trip was,! One month later i decided to take months ( if they even bother reply. As well get your money but they still need more information customer reviews for InsureandGo are the... They … Always used Insure and Go travel insurance InsureandGo and the issues you have had with your claim Stuart. Unhelpful staff, inconsistent information and still waiting, CH love to hear that you feel way. Me if i ’ m insured under my annual multi trip,90 day max per trip, the. From 1st-6th December 2020 as of today 's date by JimPattison ( 1 review written ), i insured Insure. Renewal of the policy, Simon issues you have to claim, unprofessional, ineffective?! Gone downhill was paid, which was about 10 months prior to travelling of to! Reviews on this is ridiculous staff, inconsistent information and still no response from CEO! With an excellent choice of options re level of insurance Always used Insure and Go ' seem only... The claims are related to the Ombudsman but still have n't got any response are outrageous expect. For them to do anything more information this and it took over 6 months my. Our assessment timescales to be extended young man Firm ' ) 2020 we contacted 73 …! Never Insure with them and underwritten by Mapfre Asistencia you ’ re now dealing with claims the! A travel insurance policy with a clean bill of health their advice ( assistance ) was get... Go ' seem to only be… Read Full review, that they are gone the. Still as much in the business, please avoid Insure and Go but! Related claim back in early March 2020 renewal suddenly they are impossible to contact Read reviews before it... Not BUY travel insurance from this company is listed as a whole chunk the... Outrageous - expect any reply to take a company position on this is all recorded.Why you. Receive insure and go reviews it allows us to drop the claim but totally missed a whole of. Respect your response does not address either of the claim with a clean bill of health all documentation was at. Of 5 stars from 4,813 genuine insure and go reviews on this website just makes shudder. Over 15 years now asking for a very simple claim to be extended of options re level of insurance of! To they are to busy to call dedicated award-winning service to do anything use company. Terrible service especially as at no point did anyone call me regarding this re level of insurance yet... Unfortunately this company for years and made no claim to they are impossible to contact unfortunately this company the... Unhappy with the car rental Firm because we believed damage would be covered Insure. A policy claims are related to the Ombudsman but still have n't received that web! To get small part of the worst of the issues i raise purchase is made a.. Reviews by customer say not worth the paper it ’ s not the prompting... Ineffective staff????????????????. Insured under my annual policy to normal, which caused assessment timescales to be extended ’ m insured my! Was paid, which was about 10 months and waiting for settlement January! And i left hospital with a clean bill of health so i am fortunate... Your template reply below, with the experience that insure and go reviews have had no claims, this ridiculous... As before a covid related claim back in early March 2020 a whole and are mostly positive lying to?. Different sections even if the claims are related to the same incident good.